Frequently Asked Questions

It´s easy, just choose the tour or activity you’re interested in, choose your preferred date from the calendar, and then introduce your personal data and method of payment.

Yes, it is also possible to book over the phone on (+34) 928 514 322, during our business hours from 10:00 to 16:30, 7 days a week. Make sure to have your credit card details ready when you call and provide us with an email address so we can send you the tour or activity voucher as well as your payment receipt. If your prefer, you can also make the booking at any of our offices in Lanzarote or Fuerteventura.

YES YOU CAN change the date of your tour or activity, subject to availability on your preferred date. Some providers may imose a penalty for changes made within 48 hours of the start of the tour/activity. For more information on penalties and charges please read our cancellation policy.

You can cancel the contracted services by calling our customer service department via email to, by phone on +34 928 515 504 or by going to one of our OFFICES.

Cancelling an Aquatickets reservation may result in the application of cancellation charges, as described below. The corresponding individual provider or tour operator may charge additional fees. When you cancel any reservation, you will be notified in person, by email or by phone the total amount of cancellation charges.

  • If the USER cancels his reservation more than 48 hours in advance, we will proceed to refund the total amount of the booking.No cancellation fee will apply.
  • If you cancel your reservation between 24 and 48 hours prior to the start of the activity, we will refund 50% of the purchase price.
  • If you cancel your reservation within 24 hours prior to the start of the activity you will not be entitled to any refund.

This cancellation and changes policy only applies for purchase made on

The value of the transaction may be subject to taxes, fees, commissions for foreign transactions, currency exchange or other charges. Your bank or your credit/debit card entity may charge fees for currency conversion.This would mean a difference between the amounts shown on and the affiliated websites of Aquatickets and the final amounts charged to your bank account, credit or debit card statement. Contact your bank or your card entity if you have any questions about the conversion rates or applicable charges.

It is not possible to obtain a refund once a visit or a service has begun or regarding any type of package, lodging, meals or other services already used, except in accordance with your legal rights.

Don´t worry, simply drop us a line on or call us on ++34 928 515 504 and we will promptly send you a copy.

Yes, you are asked to state the name of the participant(s) during the booking process. 

If the PRODUCT/SERVICE is cancelled for reasons out of AQUATICKETS´ control, we offer the following options:

  • An alternative date to carry out the activity.
  • Choose an alternative activity/service of a similar value.
  • Should neither of the above options be suitable you can request a 100% refund, which will be made using the same form of payment as the booking.

IMPORTANT: In the case of credit card payments, you can only claim your refund by presenting your purchase ticket and card receipt at the same OFFICE where you made your purchase.

After you make the booking you will receive a confirmation email, followed by another email with a voucher for the tour or activity. This will cointain all relevant information such as the time of departure or pick up time (if applicable). Print your voucher and hand it over to the tour & activity supplier.

Please wait at least 10-15 minutes after the pick-up time shown on your voucher, and if after that time you have not been collected, please call us on +34 928 515 504.

If for any reason the bus doesn’t pass by after the indicated pick-up time, we will try to find a way to take you to another bus stop or to the point where the tour or activity begins. If this is not possible we will offer you an alternative excursion or to do the same tour or activity on another date. Ultimately, if for any reason that’s not possible, we will refund the full amount that you have paid. For more information please click on our Legal Terms.

Once you’ve made the booking we will send you a voucher that you need to show in the first centre that you visit. There, you will be given all tickets for the different centres your voucher entitles to.

Generally you do not need to take your personal documentation (id, driving license) to the tour or activity, unless it is mentioned on the description found on this website.

Tours and activities are not always fully booked, however in high season they can often be booked up early, so we definitely recommend booking in advance to make sure you can do the tour or activity on your desired date. Furthermore, booking in advance will prevent you from last minute price increases due to excessive demand, and will help you to plan your holiday budget better.

We know that the levels of satisfaction on the tours & activities we offer are very high, but we also know that sometimes there can be mistakes and that there is the possibility of you not being fully satisfied with the service offered by our suppliers. Should this be the case, please do not hesitate to contact us through email, telephone or visiting one of our offices. We will look into your case and find a solution. Should our response not be satisfactory, we have official registered complaint forms, available from our central office, or you can always go to the consumer rights offices and register a complaint there. For more info please click on our Legal Terms.

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